- Sách ngoại văn
- Ký hiệu PL/XG: HF5429 .B6636 2009
Nhan đề: Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / David Brock.
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| 001 | 5495 |
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| 002 | 12 |
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| 004 | F9240C31-C1EB-4879-AE11-BDC32A4E284C |
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| 005 | 201204250915 |
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| 008 | 090427s2009 enka b 001 0 eng |
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| 009 | 1 0 |
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| 010 | |a 2009017061 |
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| 015 | |2bnb|aGBA971536 |
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| 016 | 7 |2Uk|a015331712 |
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| 020 | |a0749456418 |
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| 020 | |a9780749456412 |
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| 035 | |a(OCoLC)ocn320351101 |
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| 039 | |a25-Apr-2012 02:15:50|bngavt|c25-Apr-2012 02:07:31|dngavt |
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| 050 | 00|aHF5429|b.B6636 2009 |
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| 082 | 00|222|a658.8/12 |
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| 100 | 1 |aBrock, David,|d1962 Feb. 26- |
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| 245 | 10|aAftersales management : |bcreating a successful aftersales strategy to reduce costs, improve customer service and increase sales / |cDavid Brock. |
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| 260 | |aLondon ;|aPhiladelphia : |bKogan Page, |c2009. |
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| 300 | |avi, 218 p. : |bill. ; |c24 cm. |
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| 504 | |aIncludes bibliographical references and index. |
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| 650 | 0|aCustomer services. |
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| 650 | 0|aRetail trade|xManagement. |
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| 650 | 0|aCustomer relations. |
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| 650 | 0|aQuality of products. |
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| 650 | 0|aReturning goods. |
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| 856 | 1|uhttps://thuvien.ntu.edu.vn/ntukiposdata/ntulibdigitalcollections/coverimages/600_khoahocungdung_congnghe/650_quanly_dichvuphuthuoc/aftersales management..._0749456418_001thumbimage.jpg |
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| 890 | |a0|b0|c1|d1 |
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