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- Ký hiệu PL/XG: HF5415.5 .C6635 2008
Nhan đề: Customer care excellence : how to create an effective customer focus / Sarah Cook.
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| 002 | 12 |
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| 004 | 6B13A04A-8C2F-4B2E-95E1-117E4C5D1A57 |
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| 005 | 201204250857 |
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| 008 | 070920s2008 enka b 001 0 eng |
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| 009 | 1 0 |
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| 010 | |a 2007038701 |
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| 015 | |2bnb|aGBA777398 |
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| 016 | 7 |2Uk|a014016123 |
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| 020 | |a0749450665 |
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| 020 | |a9780749450663 |
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| 035 | |a(OCoLC)173243873 |
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| 035 | |a(OCoLC)ocn173243873 |
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| 039 | |a25-Apr-2012 01:57:09|bngavt|c25-Apr-2012 01:49:24|dngavt |
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| 050 | 00|aHF5415.5|b.C6635 2008 |
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| 082 | 00|222|a658.8/12 |
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| 100 | 1 |aCook, Sarah,|d1955- |
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| 245 | 10|aCustomer care excellence : |bhow to create an effective customer focus / |cSarah Cook. |
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| 250 | |a5th ed., Fully updated. |
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| 260 | |aLondon ;|aPhiladelphia : |bKogan Page, |c2008. |
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| 300 | |avi, 280 p. : |bill. ; |c24 cm. |
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| 504 | |aIncludes bibliographical references (p. [270-272]) and index. |
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| 650 | 0|aCustomer services. |
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| 650 | 0|aCustomer relations. |
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| 650 | 0|aTotal quality management. |
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| 856 | 1|uhttps://thuvien.ntu.edu.vn/ntukiposdata/ntulibdigitalcollections/coverimages/600_khoahocungdung_congnghe/650_quanly_dichvuphuthuoc/customer care excellence_001thumbimage.jpg |
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| 856 | 41|3Table of contents only|uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-t.html |
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| 856 | 42|3Contributor biographical information|uhttp://www.loc.gov/catdir/enhancements/fy0835/2007038701-b.html |
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| 890 | |a0|b0|c1|d2 |
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