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- Ký hiệu PL/XG: 658.8
Nhan đề: Services marketing : concepts, strategies and cases / K. Douglas Hoffman, John E. G. Bateson.
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| 01193nam a2200289 a 4500 |
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001 | 27990 |
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002 | 12 |
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004 | D20D264C-9F40-41C7-8AA9-EF75C2BBEBCA |
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005 | 201807160808 |
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008 | 100601s2011 at a 000 0 eng |
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009 | 1 0 |
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010 | |a2010929753 |
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020 | |a1439039399 (hbk.) |
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020 | |a9781439039397 (hbk.) |
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039 | |a20180716080829|bvanpth|c20130910155841|dthanhnhan|y20130910103950|zthanhnhan |
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082 | |a658.8 |
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100 | 1 |aHoffman, K. Douglas. |
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245 | 10|aServices marketing : |bconcepts, strategies and cases / |cK. Douglas Hoffman, John E. G. Bateson. |
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250 | |a4th ed. |
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260 | |aAustralia ;|aMason, OH : |bSouth-Western, |c2011. |
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300 | |axv, 461 p. : |bill. ; |c27 cm. |
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650 | 0|aService industries|xMarketing. |
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690 | |aMarketing dịch vụ |
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690 | |aQuản trị chiêu thị |
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700 | 1 |aBateson, John E. G. |
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856 | 1|uhttps://thuvien.ntu.edu.vn/ntukiposdata2/sachdientu/tienganh/600_khoahocungdung_congnghe/650_quanly_dichvuphuthuoc/servicesmarketingconcepts_kdouglashoffman/01439039399_001thumbimage.jpg |
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890 | |a0|b0|c1|d1 |
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