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000
| 01371nam a22002418a 4500 |
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| 001 | 30829 |
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| 002 | 12 |
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| 004 | 7AF4280D-904D-4DF7-B5E9-30A0713CF00E |
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| 005 | 201404011445 |
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| 008 | 121204s2013 gw a f 000 0 eng|d |
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| 009 | 1 0 |
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| 020 | |a3642355536 |
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| 039 | |a20140401144557|bngavt|y20140401144053|zngavt |
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| 082 | |a658.812 |
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| 100 | 1 |aRajola, Federico. |
|---|
| 245 | 10|aCustomer relationship management in the financial industry : organizational processes and technology innovation / Federico Rajola. |
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| 250 | |a2nd ed. |
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| 260 | |aBerlin :|aLondon : |bSpringer, |c2013. |
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| 300 | |a240 p. : |bill. ; |c24 cm. |
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| 650 | 0|aCustomer relations |
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| 650 | 0|aFinancial institutions |
|---|
| 690 | |aQuản trị quan hệ khách hàng
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| 856 | 1|uhttps://thuvien.ntu.edu.vn/ntukiposdata3/sachdientu/tienganh/600_khoahocungdung_congnghe/650_quanly_dichvuphuthuoc/customerrelationship _federicorajola/03642355536_001thumbimage.jpg |
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| 890 | |a0|b0|c1|d7 |
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