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| 00903nam a2200265 a 4500 |
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| 001 | 30699 |
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| 002 | 12 |
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| 004 | 38039ADB-C4F3-45A4-90A8-5E5569B7E7C3 |
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| 005 | 201403251551 |
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| 008 | 020103s2001 enka b 001 0 eng d |
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| 009 | 1 0 |
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| 010 | |a 2002275103 |
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| 020 | |a0750652446 |
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| 039 | |a20140325154859|bngavt|y20140325151944|zngavt |
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| 082 | |a658.3 |
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| 100 | 1 |aLashley, Conrad |
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| 245 | 10|aEmpowerment : HR strategies for service excellence / Conrad Lashley : |b. |
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| 260 | |aOxford : |bButterworth/Heinemann, |c2001. |
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| 300 | |axvii, 300 p. : |bill. ; |c24 cm |
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| 504 | |aIncludes bibliographical references (p. [277]-293) and index. |
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| 650 | 0|aService industries |
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| 650 | 0|aCustomer services|xManagement |
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| 690 | |aQuản trị nguồn nhân lực |
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| 856 | 1|uhttps://thuvien.ntu.edu.vn/ntukiposdata3/sachdientu/tienganh/600_khoahocungdung_congnghe/650_quanly_dichvuphuthuoc/empowerment_conradlashley/00750652446_001thumbimage.jpg |
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| 890 | |a0|b0|c1|d3 |
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