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Advances in banking technology and management : impacts of ICT and CRM / Vadlamani Ravi [editor]. Hershey, PA : Information Science Reference, c2008.xviii, 362 p. : ill. ; 29 cm. "This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided by publisher.
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