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Design management journal , Tập 24, Số 3, 2013
Mục lục:
DòngNội dung
1The Changing Nature of Service and Experience Design
2Serial entrepreneur and Web services pioneer / Nathan Shedroff
3The Design Discussion. Business is Personal
4Desıgnable for Service Businesses / Kyongsill Lee, Kyung-Won Chung, Ki-Young Nam
5Touching evidence / Gill Wildman
6Designing a Multi-Channel Service Experience / Satu Miettinen, Essi Kuure
7Defining the Role of Service Design in Healthcare / Giulia Teso and others
8Orange: A Service Design Case Study / Andy Polaine, Lavrans Løvlie, Ben Reason
9Design-Driven Service Innovation at Korea Telecom / Bo-Young Kim, Lee-Hwan Kang, Jae-Hee Lim
10No empathy no service / Cindy Tripp
11Step Away from the Projector / Anijo Punnen Mathew and Kim Erwin